Returns Policy You may return most new, unopened items within 3 days of delivery for a EXCHANGE. We DO NOT pay the return shipping costs. You should expect to receive your exchange within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a exchange more quickly. This time period includes the transit time for us to receive your return from the shipper (10-15business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).